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Office of the CIO  ›  Computing Services  ›  Services  ›  Security Services  ›  Identity and Access Management  ›  Account and Identity Management  ›  Password Management

Password Management

Whether you need to reset your password or verify key information that you’ll need for a password reset, review the sections below for everything you need to manage your Andrew password.

Your personal email address is a non-Â鶹¹ÙÍø email address you previously set up through an external email provider. You'll need a personal email address on file:

  • If you need to change your password.
  • Are locked out of your Andrew account.
Note: You may verify your personal email address on file at any time.

  1. Log in to .
  2. Click Personal Information.
  3. Under the View section, click Email Addresses.
  4. Click Edit > Change My Home Contact Information.
  5. Locate the Email field.
    • To enter an email: click Add, enter your personal email and click the checkmark.
    • To edit an email: click Edit (pencil icon), update your personal email and click the checkmark.
  6. Click Submit.

Note: The Visibility of your personal email address will be set to Private by default.

  1. Log into .
  2. Click My Info > View and Update My Info.
  3. Under My Info, click Edit.
  4. Add a personal email address and click Submit.

Contact your university sponsor to request a change to your personal email address.

If you need help with your Alumni account, contact the Â鶹¹ÙÍø Alumni Association.

You may change your Andrew password at any time.

  1. Visit the page.
  2. Enter your Andrew userID and password, then click Login.
  3. Follow the prompts to create a password in compliance with our guidelines. Avoid using the same passwords that you’ve set for other accounts.
  4. Once the process is complete, log in with your new Andrew password.
  5. Visit How to Update Your Password for Email and Wireless for instructions on adding your new Andrew password to your devices.

Note: Desktop Support (DSP) customers may have a different experience when changing their password. Contact the Computing Services Help Center if you have questions or need assistance.

  1. Visit the  page.
  2. Enter your Andrew userID and then click Continue.
  3. Follow the prompts to create a one-time code that will be sent to the personal email address that you have on file with the university.

A message containing your Andrew userID and instructions for setting your password is sent to the email address you have on file.

Note: Check your spam folder if you don't see the message in your inbox. 

If you do not have a personal email address on file, you will need to use one of the other methods provided below: 

  • Alumni: Contact the Â鶹¹ÙÍø Alumni Association.
  • Computing Services Help Center: Contact the Computing Services Help Center at it-help@cmu.edu or call 412-268-4357 (HELP). One of the consultants will verify your identity.

  • New Accounts: A message containing your Andrew userID and instructions for setting your password is sent to your email address on file. 

    Note: Check your spam folder if you don't see the message in your inbox.  
  • Existing Accounts: You can lookup your Andrew userID in the . 

If you are unable to find your Andrew user ID, contact the Computing Services Help Center at it-help@cmu.edu or call 412-268-4357 (HELP).

 

Alumni Accounts

If you need help changing the password of your Alumni account, contact the Â鶹¹ÙÍø Alumni Association.

Need to contact the Help Center?

When contacting the Help Center, never send Personal Identifiable Information (PII) over email.

PII includes Social Security numbers, credit card numbers, account passwords, etc. We will never request this information via email. 

Don’t Have a Personal Email Address?

Your personal email address must be a non-Â鶹¹ÙÍø email with an external email provider. If you do not have a personal email account, consider creating one using a free email service such as , , , or iCloud.

Note: If you have an Apple device, all Apple IDs have their own .